In 2019, the Legislature passed SB 470, which requires medical facilities to conduct training relating specifically to cultural competency so that staff may better understand patients or residents who have different cultural backgrounds. The training must be provided through a course or program that is approved by the Department of Health and Human Services (DHHS).
In addition, SB 364 was also passed and requires facilities to carry out policies to prevent specific types of prohibited discrimination and post an antidiscrimination statement prominently in the facility on the website. SNFs must post prominently in the facility and on the website notice that a patient or resident may file a complaint with the Division, as well as the contact information for the Division. Training requirements are also outlined in this bill.
Members may find the following field guide from the Joint Commission helpful: Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care